According to the Complaint, Teleperformance SE is a provider of outsourced omnichannel customer experience management services and related digital services. The Company's services include content moderation for social media platforms, such as TikTok. Content moderation for social media refers to the act of checking user-generated content against applicable laws and regulations and community guidelines to validate if the content is suitable to be posted online. Teleperformance content moderators are tasked with monitoring, flagging, filtering, reviewing, and escalating violating content to the social media platform so it can take immediate, necessary action.
Throughout the Class Period, Teleperformance and the Individual Defendants claimed to be providing effective content moderation services while maintaining a superior workplace environment and employee well-being practices. The Complaint alleges that these and similar representations were materially false and misleading when made and that Teleperformance had subjected its content moderation employees to extremely inappropriate - and potentially criminal - working conditions which directly contradicted Defendants' representations during the Class Period, exposing Teleperformance to a material undisclosed risk of severe reputational fallout, business disruptions, and government investigations.
On July 17, 2023, the Court issued an Order appointing Lead Plaintiff and Counsel.
On December 4, 2023, the Court issued an Order granting Defendant's Motion to Transfer Venue. The case was transferred to the Southern District of Florida on December 5.
On December 29, 2023, Lead Plaintiff filed an amended Complaint. Defendants filed a Motion to Dismiss the amended Complaint on January 12, 2024. On May 22, 2024, the Court issued an Order partially granting Defendants' Motion to Dismiss. Plaintiff was given leave to amend the Complaint.
Lead Plaintiff filed a second amended Complaint on June 3. 2024. Defendants filed a Motion to Dismiss the second amended Complaint on June 17. On August 28, the Court issued an Order denying Defendants' Motion to Dismiss.
On January 10, 2025, the parties entered into a Stipulation of Settlement. The Court granted preliminary approval of the Settlement on January 14.