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| 2002 News and Press Releases |
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HEADLINE ARCHIVED:
Sykes Enterprises, Incorporated Extends Global Footprint With Entry Into Bangalore, India
By: Unknown
Business Wire. Thursday, August 29, 2002
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EXCERPT: Sykes Enterprises, Incorporated ("Sykes" or the "Company") (Nasdaq:SYKE), a
global leader in providing outsourced customer management solutions and services, today
announced the expansion of its global footprint and offshore solution with its entry into Southern
India. The Company also announced a new customer care agreement for Sykes to provide
customer support services to a leading financial services company via the new operation in India. Pursuant to the multi-year customer care agreement, Sykes's customer care agents in India will
provide the existing financial services client various customer service applications for their credit
card holders located primarily throughout the United States. The Sykes' wholly owned operation
in Bangalore, India will have an initial capacity of 255 seats and run multiple shifts throughout the
day. The Company expects to have over 100 dedicated agents in India supporting the financial
services company by the mid-fourth quarter. The new center, which went live this week, is
integrated into Sykes' Private Global ATM Network, identical to its existing offshore operations,
providing for seamless voice and data transmission, dynamic call routing and disaster recovery
systems capabilities. These new seats in India combined with an expansion currently under way
in the Company's Asia Pacific operations will provide for one of the largest offshore networks
available in the industry with nearly 2,500 seats across four countries by the end of 2002.
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